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2.0
Details
Coast Spas - Infinity edge DO NOT BUY!!!  Want to know the reason you can't review on facebook??  Read on!
Coast Spas - Infinity edge DO NOT BUY!!!  Want to know the reason you can't review on facebook??  Read on!
Coast Spas - Infinity edge DO NOT BUY!!!  Want to know the reason you can't review on facebook??  Read on!

Update by user Jan 23, 2018

This issue was resolved today, the local dealer called us and have gone out of their way to make it right for us.

Original review posted by user Jan 11, 2018

I have a infinity edge tub from Coast Spas... Where to start with these guys! The first thing that happened and remains an ongoing issue is the ill fitting...
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1 comment
Jayme1032
#1422435

I marked this as resolved, the local dealer contacted me today and has worked out an arrangement that we accepted.

Review
#1167030 Review #1167030 is a subjective opinion of poster.
Cons
  • Infinity edge leaks water everywhere
  • Customer service
  • Product quality
Reason of review
Damaged or defective
Loss
$10000
Preferred solution
Full refund
Tags
  • Infinity Edge
  • Cascade Series
  • Defect Hot Tub
1.1
Details
I purchased this spa, paid in full,I was so excited bought the largest one with all the features, I have a chronice back and shoulder issue so I was hoping to use this all year round to combat and ease my pain as they promised it would and it is built for winter use...
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Review
#1673615 Review #1673615 is a subjective opinion of poster.
Pros
  • Using hot tub
Cons
  • Poor quality
  • Service and cost of repairs
Reason of review
Damaged or defective
Loss
$25000
Preferred solution
New cover that works
Tags
  • Swim spas exercise pools

Coast Spas - Wish I had bought a different brand

1.3
Details
I bought a Coast Spa in 1999 and I was delighted with it. After moving, I bought another Coast Spa, in 2016, based on the great product we had before. Sadly, the quality of this spa is sub standard. The engineering is amateur (removing and replacing the service panel is a nightmare), it’s missing fittings for base drainage, the diverted valves and air valves are non-operational after one year. All in all... a very expensive piece of crap. Would not recommend this product at all.
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Review
#1653919 Review #1653919 is a subjective opinion of poster.
Cons
  • Terrible quality
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
2.0
Details
My hot tub had originally developed a plumbing leak and this hot tub was a purchase through your local representative at the Suburban Showplace show in the Glenn's Fireplace and Spa exhibit. Glenn did the service repair 1 year ago and had to replace a section of pipe...
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1 comment
MagentaCat
#1739723

I have not been contacted by Coast Spas to resolve this quality issue. I tried to phone and speak with customer service and the representative informed me that they would have a manager level person contact me which has never happened. Such a disappointment to invest this much of my hard earned money going to waist.

Review
#1605131 Review #1605131 is a subjective opinion of poster.
Pros
  • Good jet propulsion and filtration system
Cons
  • Quality of plumbing
Reason of review
Bad quality
Loss
$750
Preferred solution
Let the company propose a solution
Approximately three years ago my wife and I purchased a Coast Spas 1400 VE Swim Spa for our new home, we liked the large bathing well of the Coast Spas for our adult handicapped son to play/exercise. Within a couple weeks of the spa being set the wooden sides started...
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1 comment
AgedDuskyDolphin
#1693271

In addition we’d like to add that the efforts of Quality Stove & Spa in Post Falls, ID who came in and address all the issues as the new Coast distributor has been outstanding. Quality has gone the extra mile to service our spa, which they didn’t even sell us in the first place. I’d recommend Quality Stove & Spa to anybody looking for a spa in the greater Spokane/CDA area.

Review
#1544765 Review #1544765 is a subjective opinion of poster.
Reason of review
Bad quality
2.9
Details
We purchased a Coast Spas Wellness 1300 that was finally delivered in Late July of 2018. The motor on the two stage pump went out after 3 months and I called the dealer with no return call. I ended up leaving messages every couple of weeks with no response. In mid...
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Review
#1541199 Review #1541199 is a subjective opinion of poster.

Coast Spas - Don't buy

1.8
Details
Absolutely no after sales service. Bought in Sept/18. Installation was not properly done. They forgot to remove plastic wrap from filter, then said the problem was iron in the water and my improper use of chemicals. The owner's manual is less than useless. No diagrams. No clear instructions. The lump minimum info for every spa into one incomplete manual. The manufacturer does not return calls or respond to phone calls. Will be trading my spa in for a different product from a competing manufacturer.
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Review
#1532727 Review #1532727 is a subjective opinion of poster.

Coast Spas - Happy Coast Spa owner

Purchased Coast spa in June of 2000. Nineteen years of quality time with this spa. Replaced 2 stage pump so far at 19 years of service. Having 30 years of environmental industrial water quality was a great teacher on spa care. Would buy another Coast spa. Quality product. Forget the gimmicky waterfalls. Go for horse power and out of tub filters. Southgate, Michigan
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Review
#1529217 Review #1529217 is a subjective opinion of poster.
Reason of review
Good quality
We purchased a new cover from riches spas in Lynwood Washington in March 2018 after waiting 6 weeks to get cover. In two months . Inside of cover turned white. Now is getting small holes in it .we have owned tub 20 years so we know how to maintain water.have no...
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3 comments
Anonymous
#1660492

Still waiting on my hot tub cover to be resolved.. they called me and said it was being built and they should get it in 2 weeks and then they will ship it down to Rich’s at home in Lynwood but that was middle of February still waiting on that.. so no it really hasn’t been resolved yet not until we get our replacement ..

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Review
#1468755 Review #1468755 is a subjective opinion of poster.
Reason of review
Bad quality
Coast Spas - All I need is a gasket
I have a Coast Spas Omega Elite 50 jet model, with a couple of 3.5 inch "waterfalls." These waterfalls get taken apart and cleaned at least once a week. One of the parts is a small rubber gasket, which quickly wear away due to the weekly disassembly/reassembly. This...
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1 comment
Anonymous
#1601637

So you're the guy who wrecks our pleasant quiet time at the beach. Thanks a lot.

Why on Earth can you not fabricate such a simple part yourself ? A child could cut something sufficient to replace what you have described if you trust him with a blade.

Review
#1406294 Review #1406294 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Contact Coast Spas Customer Service

Mailing Address:
Coast Spas Manufacturing, Inc.
202 St., Ste. 6315
Langley, British Columbia V2Y 1N1
Canada
Phone:
+1 604 514 8111
All Coast Spas Contacts
1.9
Details
Coast Spas - *** design and fittings on the maintenance access panel
Coast Spas - *** design and fittings on the maintenance access panel
The maintenance access panel is oversized and very poorly constructed. It is held in place by 4 clips. The problem is that you cannot see the clips and retaining pins, as they are on the inside. The pins are also just screwed into a few pieces of loosely nailed wood....
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1 comment
Coast Spas
#1600477

This is the first time we have heard of these clips breaking in this fashion and we are so sorry that you are having this trouble. We've attempted to identify you through our customer service department and do not have a record of you contacting us.

We would love to get this resolved to ensure your complete satisfaction of your hot tub.

Could you please contact us at your convenience by emailing support@coastspas.com? We hope to hear from you.

Review
#1402648 Review #1402648 is a subjective opinion of poster.
Reason of review
Bad quality