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I owned a Artic Spa for many years had some issues but it was still running after 15 years. I use my Spa everyday that I am home so with that being said a few motors and ozone aerator. The covers were terrible they didn't last replaced several at a cost. I would of...
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5.0
I liked
  • Dealer
#1218726
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The spa has a poor design. Very hard to Prime the pumps also when it has the Cascade waterfall feature cover does not open easily and is not designed for a cover lifter. When a cover lifter is installed for a spa it is to make it open with ease this does not happen....
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2.0
#1185379
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Coast Spas - Infinity edge DO NOT BUY!!!  Want to know the reason you can't review on facebook??  Read on!
Coast Spas - Infinity edge DO NOT BUY!!!  Want to know the reason you can't review on facebook??  Read on!
Coast Spas - Infinity edge DO NOT BUY!!!  Want to know the reason you can't review on facebook??  Read on!
I have a infinity edge tub from Coast Spas... Where to start with these guys! The first thing that happened and remains an ongoing issue is the ill fitting lid on the infinity edge tub. They have sent 4 new lids now, nothing like trying the same thing over and over and...
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Jayme1032
Jayme1032

I marked this as resolved, the local dealer contacted me today and has worked out an arrangement that we accepted.

2.0
I didn't like
  • Customer service
  • Infinity edge leaks water everywhere
  • Product quality
#1167030
Reply to reviews
I have to say their warrenty and technical support is very bad. I've had nothing but problems since I purchased mine in April of last year and their support and warranty is a joke! Althought the dealership has been very supportive and helpful after they have exhausted...
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Coast Spas
Coast Spas

Hi Secrandall09,We attempted to find a record of you contacting us, but were unsuccessful to match the details with the information you provided in your post.If you could plea...

1.5
#1088084
Reply to reviews
I called coastal spas this morning to try to get their opinion on what's going on with my hot tub and the lady that works there was supremely unhelpful. She was complaining about how she can't answer every single question that I have. I was not asking many questions,...
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Jayme1032
Jayme1032

Welcome to the club, they don't back your products, they supply zero support.

1.0
#1080043
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Got a coast spa 1 year ago and they have been out 4 times trying to fix a leak.. still leaking..I love this hot tub but it sure is costing me money, I have to add water almost daily and It keeps Messing up my chemicals. Where I brought the spa is trying to help but it...
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Jayme1032
Jayme1032

Do you have an infinity edge?? I have an infinity edge tub, I have to fill the water weekly too, there is a 1cm gap all along the front where the lid doesn't fit tight. They...

Anonymous
J bell

Spa manufacturers came out and fixed my hot tub..thy where kind and professional..

1.0
#1074004
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Paid Cash for the spa, had to arrange delivery, crane etc. myself They dropped it off and left no service whatsoever, I should ve known then, it has been a nightmare since. Their Dealer International Pool and Spas are horrible, they do not return calls, they have a...
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Coast Spas
Coast Spas

We are so sorry that you've had a bad experience with the after-sales service provided. We would like the opportunity to correct the situation and ensure that you get the lev...

3.4
I liked
  • Coast spas head office is nice but no action from interpools
I didn't like
  • Service
#1049237
Reply to reviews
This is my second spa in less than 2 years. The first one was 6 months old and had it's shell crack. After my dealer pushing hard Coast replaced it with the same model. Upon delivery the replacement tub's carbon fiber corners where separating from the backlit opaque...
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Anonymous
Tonya Ferguson

Just curious what if any was Coast Spas response. After researching for a bit I had decided on the Coast Spa but after seeing all these negative reviews I am second guessing t...

1.8
I liked
  • Using hot tub
I didn't like
  • Poor quality
#1044655
Reply to reviews
Swim spa WiFi always had issues, over the span of 2 years, Coast Spa provided little support. After hours of trouble-shooting myself and after multiple calls and dealing with distributor, it was concluded that the WiFi unit needs to be replaced. Simple right? Not...
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Anonymous
Anonymous

We will never give Coast the time of day! Hate there hot tubs

Anonymous
Anonymous

Sounds familiar! My spa has a poorly designed iPod docking station that Coast will not repair. It stopped working after 6 months! The connector wire is not mounted in any way ...

1.0
I didn't like
  • Service and cost of repairs
  • How long it takes to fix the spa
  • Poor quality
#1027541
Reply to reviews
I've had my Coast spa for about a year now - purchased from Hot Tub liquidators in Las Vegas. In the year that I've had the spa I've had: * 3 broken air valves * 1 replaced pump * 1 replaced motherboard (took 4 months and is still incorrect) * Topside is now having...
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2.5
I liked
  • Working with gino in the technical warranty department
I didn't like
  • How long it takes to fix the spa
  • Poor quality for the price
  • That a brand new coast spa has issues
#988610
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