We have owned our spa for 3 years now and here is the story. At the time of delivery out of the package the pump was seized up and needed replacement. 30 days into owning it we had a leak in the foam which required the dealer to bring back to the shop in which 2 leaks...Read more
Bought a swim spa a month ago from Crystal Spas in Bountiful Utah. Can't use it because the motor doesn't work. The panels are falling off the sides. Great customer service until the check cleared. Now i hear crickets .Read more
Coast Spas - All hot tub problems
Manufacturer vs local rep. The entire solution lies on the local rep, are they factory trained, do they have the knowledge and discipline to maybe in a position to assist the end user properly and make them satisfied. Utilizing a concerned tech will help any issue. A little compassion from both the customer and the service tech will go a long way.
I purchase the hot tub 18 months ago and can’t get and help with warranty repairs. I have called for 4 weeks straight and was given names of techs that they approve and none will travel to my location to repair my hot tub. I have continued to call and get no responses...Read more
Macedon, New York
my spas need repair every almost every year ,,,and have to pay 100.00$ to get us service + 80.00$ an hour for labor,,the water pump seal need to be replace almost every year,,and we bought unit with a massage tecknical devise on it and paid more than a 1000.00$ and...Read more
I didn't like
- Poor quality and really poor service
I have had my coast spa for 2.5 years. For the most part I have been very happy with it. That changed a few weeks ago. Recently I came home and noticed it wasnt heating anymore. I called my dealer (paradise leisurescapes in saskatoon). I was informed that i was 6...Read more
Dealer just showed up to deliver my brand new $10k spa and it had a forklift tear on the Bottom, as I watched 3 men push a 1200 lbs tub off the trailer dropping 3 feet, I then had them stop, and told them to take it back, I would like a new spa with no forklift hole...Read more
I owned a Artic Spa for many years had some issues but it was still running after 15 years. I use my Spa everyday that I am home so with that being said a few motors and ozone aerator. The covers were terrible they didn't last replaced several at a cost. I would of...Read more
The spa has a poor design. Very hard to Prime the pumps also when it has the Cascade waterfall feature cover does not open easily and is not designed for a cover lifter. When a cover lifter is installed for a spa it is to make it open with ease this does not happen....Read more
I have a infinity edge tub from Coast Spas... Where to start with these guys! The first thing that happened and remains an ongoing issue is the ill fitting lid on the infinity edge tub. They have sent 4 new lids now, nothing like trying the same thing over and over and...Read more
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