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my spas need repair every almost every year ,,,and have to pay 100.00$ to get us service + 80.00$ an hour for labor,,the water pump seal need to be replace almost every year,,and we bought unit with a massage tecknical devise on it and paid more than a 1000.00$ and...
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2.2
I didn't like
  • Poor quality and really poor service
#1261095
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I have had my coast spa for 2.5 years. For the most part I have been very happy with it. That changed a few weeks ago. Recently I came home and noticed it wasnt heating anymore. I called my dealer (paradise leisurescapes in saskatoon). I was informed that i was 6...
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1.8
#1258117
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Dealer just showed up to deliver my brand new $10k spa and it had a forklift tear on the Bottom, as I watched 3 men push a 1200 lbs tub off the trailer dropping 3 feet, I then had them stop, and told them to take it back, I would like a new spa with no forklift hole...
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1.0
#1254383
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I owned a Artic Spa for many years had some issues but it was still running after 15 years. I use my Spa everyday that I am home so with that being said a few motors and ozone aerator. The covers were terrible they didn't last replaced several at a cost. I would of...
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5.0
I liked
  • Dealer
#1218726
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The spa has a poor design. Very hard to Prime the pumps also when it has the Cascade waterfall feature cover does not open easily and is not designed for a cover lifter. When a cover lifter is installed for a spa it is to make it open with ease this does not happen....
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2.0
#1185379
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Coast Spas - Infinity edge DO NOT BUY!!!  Want to know the reason you can't review on facebook??  Read on!
Coast Spas - Infinity edge DO NOT BUY!!!  Want to know the reason you can't review on facebook??  Read on!
Coast Spas - Infinity edge DO NOT BUY!!!  Want to know the reason you can't review on facebook??  Read on!
I have a infinity edge tub from Coast Spas... Where to start with these guys! The first thing that happened and remains an ongoing issue is the ill fitting lid on the infinity edge tub. They have sent 4 new lids now, nothing like trying the same thing over and over and...
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Jayme1032
Jayme1032

I marked this as resolved, the local dealer contacted me today and has worked out an arrangement that we accepted.

2.0
I didn't like
  • Product quality
  • Infinity edge leaks water everywhere
  • Customer service
#1167030
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I have to say their warrenty and technical support is very bad. I've had nothing but problems since I purchased mine in April of last year and their support and warranty is a joke! Althought the dealership has been very supportive and helpful after they have exhausted...
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Coast Spas
Coast Spas

Hi Secrandall09,We attempted to find a record of you contacting us, but were unsuccessful to match the details with the information you provided in your post.If you could plea...

1.5
#1088084
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I called coastal spas this morning to try to get their opinion on what's going on with my hot tub and the lady that works there was supremely unhelpful. She was complaining about how she can't answer every single question that I have. I was not asking many questions,...
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Jayme1032
Jayme1032

Welcome to the club, they don't back your products, they supply zero support.

1.0
#1080043
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Got a coast spa 1 year ago and they have been out 4 times trying to fix a leak.. still leaking..I love this hot tub but it sure is costing me money, I have to add water almost daily and It keeps Messing up my chemicals. Where I brought the spa is trying to help but it...
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Jayme1032
Jayme1032

Do you have an infinity edge?? I have an infinity edge tub, I have to fill the water weekly too, there is a 1cm gap all along the front where the lid doesn't fit tight. They...

Anonymous
J bell

Spa manufacturers came out and fixed my hot tub..thy where kind and professional..

1.0
#1074004
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Paid Cash for the spa, had to arrange delivery, crane etc. myself They dropped it off and left no service whatsoever, I should ve known then, it has been a nightmare since. Their Dealer International Pool and Spas are horrible, they do not return calls, they have a...
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Coast Spas
Coast Spas

We are so sorry that you've had a bad experience with the after-sales service provided. We would like the opportunity to correct the situation and ensure that you get the lev...

3.4
I liked
  • Coast spas head office is nice but no action from interpools
I didn't like
  • Service
#1049237
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