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Coast Spas - Painful to get hot tub to work after moving in

The circuit connectors, screw nuts are on purposely removed. Support cost is too high
1.5
Details
Customer service
Product or Service Quality
Staff
Value for money
#1356382
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We bought a 2016 Coast Freedom spa. The spa came with a 5 year factory warranty after 1 year the local dealership went out of business and now the factory will not help us even though it is a factory warranty. Factory told us sorry about your dealer going out of...
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#1354579
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Coast Spa Model VSW50 Serial Number 226280 Breaker/Ground fault interrupter trips. 1. Tried new Breaker/Ground fault interrupter. Still trips. 2. Disconnected the two motor and ozone plugs from the control board. Still trips. 3. Disconnected the power from the Spa....
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Anonymous
Anonymous

Hello! Had the same problem with my spa, different brand. It is not your spa, it’s the power pack, your breaker. The curly white neutral wire cannot be connected to the neutra...

I liked
  • No opinion just helping owner out
#1348154
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Came up north of Montreal at a friends place for the long weekend.... He recently had the Helios installed and MAN OH MAN WHAT FUN WE HAD!!! Even though we were 7, it was still comfortable enough. The warm jet bubbles were truly enjoyable when it got colder at night....
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4.0
#1344851
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We have owned our spa for 3 years now and here is the story. At the time of delivery out of the package the pump was seized up and needed replacement. 30 days into owning it we had a leak in the foam which required the dealer to bring back to the shop in which 2 leaks...
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1.0
#1329215
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Coast Spas - A very expensivewater container
Coast Spas - A very expensivewater container
Bought a swim spa a month ago from Crystal Spas in Bountiful Utah. Can't use it because the motor doesn't work. The panels are falling off the sides. Great customer service until the check cleared. Now i hear crickets .
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1.4
#1314002
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Coast Spas - All hot tub problems

Manufacturer vs local rep. The entire solution lies on the local rep, are they factory trained, do they have the knowledge and discipline to maybe in a position to assist the end user properly and make them satisfied. Utilizing a concerned tech will help any issue. A little compassion from both the customer and the service tech will go a long way.
#1284063
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I purchase the hot tub 18 months ago and can’t get and help with warranty repairs. I have called for 4 weeks straight and was given names of techs that they approve and none will travel to my location to repair my hot tub. I have continued to call and get no responses...
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Coast Spas
Coast Spas

Very sorry to hear you are having trouble getting help with warranty repairs. We reached out to Blue Wave Pool and Spa, the closest Dealer to Macedon NY, and they have not bee...

1.2
Macedon, New York
#1272810
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my spas need repair every almost every year ,,,and have to pay 100.00$ to get us service + 80.00$ an hour for labor,,the water pump seal need to be replace almost every year,,and we bought unit with a massage tecknical devise on it and paid more than a 1000.00$ and...
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Coast Spas
Coast Spas

Hello,We are sorry to hear you are having ongoing issues, it must be very frustrating for you to not have your hot tub in working order. We here at Coast Spas pride ourselves ...

2.2
I didn't like
  • Poor quality and really poor service
#1261095
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I have had my coast spa for 2.5 years. For the most part I have been very happy with it. That changed a few weeks ago. Recently I came home and noticed it wasnt heating anymore. I called my dealer (paradise leisurescapes in saskatoon). I was informed that i was 6...
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1.8
#1258117
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