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Advertised vs Delivered
Diversity of Products or Services
Price Affordability
1 comment

my spas need repair every almost every year ,,,and have to pay 100.00$ to get us service + 80.00$ an hour for labor,,the water pump seal need to be replace almost every year,,and we bought unit with a massage tecknical devise on it and paid more than a 1000.00$ and work for 6 month only,,,,dealer suggest to remove that system after a year because system is always broken,,,,we dont have any service from company and they dont even call you back even if you leave a message and dealer repair at high cost + have to wait 2 weeks every time before getting the service...will never buy an another one from them,,,,,,,

Product or Service Mentioned: Coast Spas Hot Tub Repair.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Price reduction.

I didn't like: Poor quality and really poor service.

Company wrote 0 private or public responses to the review from May 21.
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Coast Spas

Hello,We are sorry to hear you are having ongoing issues, it must be very frustrating for you to not have your hot tub in working order. We here at Coast Spas pride ourselves on ensuring we provide quality products to our clients, and want you to be able to enjoy the full benefits of your hot tub.We’ve been trying to reach you directly, but unfortunately, we cannot find a record of your contact with Coast Spas.

We would very much like to work with you to rectify this situation and get you back to enjoying your Hot Tub to the fullest. If you would be kind enough to send us an e-mail at we will have someone contact you immediately.Sincerely,-The Coast Spas Team

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