Bellevue, Washington
Not resolved
1.9
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1 comment

The maintenance access panel is oversized and very poorly constructed.

It is held in place by 4 clips. The problem is that you cannot see the clips and retaining pins, as they are on the inside. The pins are also just screwed into a few pieces of loosely nailed wood.

As a result, the clips just break off when you try to put the panel back on

Product or Service Mentioned: Coast Spas Hot Tub.

Reason of review: Bad quality.

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Coast Spas
#1600477

This is the first time we have heard of these clips breaking in this fashion and we are so sorry that you are having this trouble. We've attempted to identify you through our customer service department and do not have a record of you contacting us.

We would love to get this resolved to ensure your complete satisfaction of your hot tub.

Could you please contact us at your convenience by emailing support@coastspas.com? We hope to hear from you.