Product: Coast Spas Hot Tub Clear all filters (43 of 43 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.2
Details
I purchase the hot tub 18 months ago and can’t get and help with warranty repairs. I have called for 4 weeks straight and was given names of techs that they approve and none will travel to my location to repair my hot tub. I have continued to call and get no responses...
View full review
1 comment
Coast Spas
#1496491

Very sorry to hear you are having trouble getting help with warranty repairs. We reached out to Blue Wave Pool and Spa, the closest Dealer to Macedon NY, and they have not been in contact with anyone matching the details you've provided in your review.In being pro-active, we also spoke to our warranty department and they unfortunately haven’t heard of your case as well.

Your satisfaction with your hot tub is extremely important to us and we want to ensure that your spa is functioning properly at all times.We want to help!

Please contact us at warranty@coastspas.com or reply with your contact information so that we can have a representative contact you. We look forward to hearing from you.Kind Regards,Coast Spas

Review
#1272810 Review #1272810 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Reason of review
Warranty issue
1.0
Details
Dealer just showed up to deliver my brand new $10k spa and it had a forklift tear on the Bottom, as I watched 3 men push a 1200 lbs tub off the trailer dropping 3 feet, I then had them stop, and told them to take it back, I would like a new spa with no forklift hole...
View full review
Review
#1254383 Review #1254383 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Reason of review
Problem with delivery
2.0
Details
The spa has a poor design.Very hard to Prime the pumps also when it has the Cascade waterfall feature cover does not open easily and is not designed for a cover lifter. When a cover lifter is installed for a spa it is to make it open with ease this does not happen. The...
View full review
Review
#1185379 Review #1185379 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Reason of review
Bad quality
Resolved
2.0
Details
Coast Spas - Infinity edge DO NOT BUY!!!  Want to know the reason you can't review on facebook??  Read on!
Coast Spas - Infinity edge DO NOT BUY!!!  Want to know the reason you can't review on facebook??  Read on!
Coast Spas - Infinity edge DO NOT BUY!!!  Want to know the reason you can't review on facebook??  Read on!

Update by user Jan 23, 2018

This issue was resolved today, the local dealer called us and have gone out of their way to make it right for us.

Original review posted by user Jan 11, 2018

I have a infinity edge tub from Coast Spas... Where to start with these guys! The first thing that happened and remains an ongoing issue is the ill fitting lid on the infinity edge tub. They have sent 4 new lids now, nothing like trying the same thing over and over and...
View full review
1 comment
Jayme1032
#1422435

I marked this as resolved, the local dealer contacted me today and has worked out an arrangement that we accepted.

Review
#1167030 Review #1167030 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Cons
  • Infinity edge leaks water everywhere
  • Customer service
  • Product quality
Reason of review
Damaged or defective
Loss
$10000
Preferred solution
Full refund
Tags
  • Infinity Edge
  • Cascade Series
  • Defect Hot Tub

Atlanta Hot Tub Center - Love my Coast spa Phantom negative edge

4.7
Details
I purchased a Coast Phantom from Atlanta Hot Tub Center and I love it. When I asked where should a write a review he told me to write it here to help clean this up. I understand you can't make everyone happy. If you check there reviews on Facebook and on their site you will find everyone is extremely happy! I know we are. We had nothing but great service and good times. A lot of that would have to do with our dealer. They set everyone up and basically automate everything to make it user friendly. There are so many benefits to the negative edge. Much more than any spa out there can offer. You just need the right dealer. Our dealer is a service company first and sales second so that's probably why. Most hot tub dealers just want to sell you a spa. We know we where in the right place as soon as we stepped in the showroom.
View full review
Review
#1118560 Review #1118560 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Pros
  • Enjoying my tub with friends and family
Reason of review
Good customer service
Tags
  • Infinity Edge
1.0
Details
Got a coast spa 1 year ago and they have been out 4 times trying to fix a leak..still leaking..I love this hot tub but it sure is costing me money, I have to add water almost daily and It keeps Messing up my chemicals. Where I brought the spa is trying to help but it...
View full review
2 comments
Jayme1032
#1418265

Do you have an infinity edge??

I have an infinity edge tub, I have to fill the water weekly too, there is a 1cm gap all along the front where the lid doesn't fit tight.

They've sent me 4 new lids and they are all the same. Now they just claim they can't recreate the problem and refuse to admit it's a design flaw.

View more comments
Review
#1074004 Review #1074004 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Reason of review
Damaged or defective
Loss
$10000
Preferred solution
Let the company propose a solution
1.0
Details
Swim spa WiFi always had issues, over the span of 2 years, Coast Spa provided little support.After hours of trouble-shooting myself and after multiple calls and dealing with distributor, it was concluded that the WiFi unit needs to be replaced. Simple right? Not...
View full review
6 comments
Anonymous
#1337244

We will never give Coast the time of day! Hate there hot tubs

View more comments
Review
#1027541 Review #1027541 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Cons
  • Poor quality
  • Service and cost of repairs
  • How long it takes to fix the spa
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
2.5
Details
I've had my Coast spa for about a year now - purchased from Hot Tub liquidators in Las Vegas.In the year that I've had the spa I've had: * 3 broken air valves * 1 replaced pump * 1 replaced motherboard (took 4 months and is still incorrect) * Topside is now having...
View full review
Review
#988610 Review #988610 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Pros
  • Working with gino in the technical warranty department
Cons
  • That a brand new coast spa has issues
  • How long it takes to fix the spa
  • Poor quality for the price
Reason of review
Warranty issue
Loss
$20000
Preferred solution
Let the company propose a solution
I am disappointed with my Omega hot tub by Coast. Technical documentation, which comes in the form of a CD, is outdated. The control panel and codes on my machine have nothing in common with the technical manual. That makes it really difficult to figure out how to...
View full review
3 comments
Anonymous
#1734264

call a coast tech to teach you

View more comments
Review
#906195 Review #906195 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Reason of review
Not as described/ advertised
Resolved

Update by user Sep 13, 2016

Coast spas resolved my complaint concerning the leaking waterfall and refund my payment. They also replaced the insulation around the waterfall. I appreciate the followup from Scott the Service Manager.

Original review posted by user Aug 16, 2016

Coast Spas are absolute junk.They say they take pride in what they build which is a joke their tubs are junk. I balance my water every few days and still had my pillows fail after 6 months. They had to replace the motor after 1 year I asked the repair tech why and he...
View full review
Review
#901892 Review #901892 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Reason of review
Bad quality