Product: Coast Spas Hot Tub Clear all filters (43 of 43 reviews match)
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I was a manager of a store that sold Cal Spa...they were okay, but like all hot tubs had some issues..The store I managed was owned by a manufacturer so they were very concerned about what brand we carried. So they sent me to almost every spa manufacturer in the US...
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7 comments
Jayme1032
#1418303

While I appreciate that dealers post reviews in order to help their own businesses, it isn't really helpful since you are basically paid to say it.

I have been struggling with my crap tub for 4 years now and it still has the same problem!! That's not including all the circuit boards I've had to replace, control panel etc...Every time I get into my tub I regret getting snowed into buying an infinity edge.

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Review
#565164 Review #565164 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
1.0
Details
We have had the same problems as most with poor quality jet blow out, motor failed wood rotted out in first year. International pool are the worst at service ever. But whats really eating me is that for years the spa has a mind of it's own and runs up to 107 degrees....
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1 comment
Jayme1032
#1418305

I never had that problem! I have water draining out of my *** designed tub, but got a simliar response. They can't recreate the problem (after the sent me the 4th identical lid), they're done...My electric bill went up $50 a month from this tub!!

Review
#564846 Review #564846 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Pros
  • Useing a hot tub
Cons
  • Owning a coast spa
Reason of review
Poor customer service
Loss
$10000
Preferred solution
I would like the tub not to run it's own temerature up to 107 degrees. I cant list how many other issues with this product. it still works but since original purchase this has been an issue. International Pool have been 0 help ever.
3.7
Details
We have had out hot tub for about 10 months now. Purchased from the Santa Clara, CA location. The husband wife team there are nice. A couple months ago I noticed some black specks in the water. It turns out to be the material from the headrests flaking off. I haven't...
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1 comment
Anonymous
#910348

often this problem comes from water chemistry...people tend to shock their spa too much and the overly acidic water degrades jets and pillows...at that point nothing to do but replace the headrests/jets and go on...I have seem jets pop out and the plastic is egg shell thin from this....headrests flake as you said.

Review
#558167 Review #558167 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Cons
  • Product quality
Reason of review
Wear on headrests
Preferred solution
Let the company propose a solution
Tags
  • Spas
I love how coastal spa claims they have such a great tub. All great reviews must be written by coastal themselves. Bought this tub for the family, kids and grand kids for christmas. If one thing i like to see is christ striking this company down! You have a great tub...
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4 comments
Jayme1032
#1418306

Coast Spas tries to bribe our dealer to replace my POS. Offered them $700 bucks to buy me a new tub and told them to resell mine to some other poor sap for the rest of the money!!

Nice ethics!!

I see you noticed too that every good review is obviously from a dealer.

Did you read the one that was completely copied word for word from the web page?? They through in a couple details, but the main part was straight from their website!

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Review
#516086 Review #516086 is a subjective opinion of poster.
Product
Coast Spas Hot Tub

Update by user Feb 07, 2014

I was contacted by the manager of coast spas and they bent over backwards to remedy all my problems. All the jets were replaced no charge, the cover lifter replaced no charge, a gate valve replaced no charge, a new cover at a discounted rate. I learned something about...

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6 comments
Jayme1032
#1418312

Glad you got it solved, but I very happy this review is still here!! The infinity edge is a poor design.

I have all the same issues and I have not have my tub replaced, they deny the infinity edge leaks water down the lid like that (tried to tell me I was the only one who had issues, even though I know every single person that has one out here has the same problem)!!

I've had 4 different lids, none of them work and if they tell me to stick and eraser in there for a spacer I'll tell them a better place to shove it!

I've had 4 new lids and they all still leak, so it has nothing to do with being water logged (we only had one long enough to even become water logged, after a mear 6 months), probably more to do with the 1cm gap at the front of the tub.

I'm on my 3rd circuit board, 2nd control panel. The water leakage has ruined the surround on my tub, costs me close to $50 a month in power bills and I have to fill the water weeky (I actually had to install a special tap so I can fill it outside in winter.

Please leave this review so those of us still suffering these bastards can find help!!

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Review
#462755 Review #462755 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Loss
$15000
For those of you who have never had a tub before, my experience has been great. We purchased a Coast Spa August 2007 and we love it. My experience with the level of salesmanship and service has been great. I used the same check list of questions to ask from every...
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Review
#442214 Review #442214 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Tags
  • Spas
I spent over $10,000 on the Mirage series hot tub. In less then 3 years of use, I have lost count how many parts I have had to replace!!! At first it was covered under warranty..but now the company is REFUSING to honor there OWN documents that came with the hot tub!! I...
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4 comments
Anonymous
#784138

I post negative slandering hot tub ads about other legit hot tub sellers? Wow! Harassing the hot tub world for 9 years now! I need to get a grip. My name is Scott Stogsdill AKA " Slick Scott" and I am the MASTER OF MY OWN HOT TUB UNIVERSE!

I am so out of control scared that nobody believes me and my pack of lies. I build home made police reports and complete made up fabricated smear ads about all the other hot tub sellers . Dude I need to get a REALITY check, go get a job and quit sweating what others do well for a living. I am going to face the judge for my many abusive charges that I'm sure I will not like.

For 9 years now, I have ran a muck on CL irritating people looking for hot tubs. I know I feel like I own CL with my attitude. I just ruin it for everybody on CL

Please how do I do something useful with my time instead of playing games on CL? I should read the new "terms and use" and learn it and follow it. I'v done my homework and learned how to cheat you out of your money. I have have been ripping people off since 1980? I have some "saving face" issues and I am taking it out on the other legit hot tub sellers.?

After the last time I was sent to the pen for theft I and *** I had a long time to think in my cell. I needed am angle. My name was ruined. I was a joke. I owed my victims so much money. I needed to find some one to start a company for me. I could never put my name on a hot tub company again. The heat was to hot. I needed a place to hide.

I know in the pen you should learn to stop thinking like a criminal but I like crime. I like the easy way out. I could never make it going straight. Crime was the life for me. After the authorities let me out I found my patsy. I found Kim Priest. I will make her the owner of my company on paper and I will never have to repay my victims. I will start a fraud LLC called PACIFIC HOT TUB SOLUTIONS. I WILL BE THE MASTER OF MY OWN HOT TUB UNIVERSE! I will not have to pay my kids the child support I should. I can cheat them also. What do you really expect people to think with my ads? I'v never, in the 4 years of building my scam house of cards company from the ground up, had any customers that I have not cheated. That's including the thousands of customers who are completely tired of us. I need to stop the Harassing ads before it's too late for me! I am being pursued by the authorities and I will be made an example of PUBLICLY! The jokes on me, I am sitting around smearing the legit hot tub sellers hard earned reputation. Got it dude? My obsession is really scary and suspect I have a brain problem. The *** has fried my brain. Very few brain cells left. I need to Stop it, now! It is not funny messing with peoples livelihood who work hard for a living. I want to do things the easy way, cheating people is the best. I just don't measure up. I scammed Oregon Hot Tub. I know I should not, but I Envies Them. I posted a fake Google review about them. I used a fake name - Dan Chandler. I posted this about them "Very disappointing salesman! Pressure tactics and finance finance finance? No thanks!" So I lied. I was envious of them. They have such nice shinny hot tubs. All I have is old garbage hot tubs. I need to stop the negative ads and be a better person by heading back to Long Beach California my home town! I just cause trouble for the good people of Oregon. Scott GM PHTS

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Review
#415678 Review #415678 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Loss
$10000
We purchased form the home show 3 years ago, and have had to call for service a number of times. Twice they booked a day to come out to service and after waiting all day did not show up. Now they inform me that there is a $100 service call fee even though it is under...
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1 comment
Anonymous
#686516

this is not Coast Spas and should be removed from Coast Spas. this is a hot tub dealer.

Review
#413543 Review #413543 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Loss
$800
Tags
  • International pools
Had the radio go out at 2 mos and they replaced it. 3 mos later the new radio went out. NO WARRANTY!!! Now the pump seal and bearing has failed on our 3 yr old $10K hot tub and Coast will not honor the warranty even though the vendor wrote "5 yr warranty" on our...
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4 comments
Anonymous
#608477

Most seals deteriorate with heat, some common manufacturing mistakes like putting a 90 degree fitting in front of a pump will cause seals to go as well.

Check and see if this is the case, pay an installer to fix, Coast Spas, big money, Big promises, Big Excuses, starts with the owner, I think they produce off-shore and pretend there manufacturing in North America all the while selling the cheapest and nasty spas out there. Buyer beware

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Review
#377687 Review #377687 is a subjective opinion of poster.
Product
Coast Spas Hot Tub
Loss
$10000
A terrible company that will not stand behind there product!! They keep refering you back to the dealer. In my case Energy Doctor Saskatoon, who no longer carries Coast Spas! (hmmm why is that!!) My tub is now past warranty and the dealer demands a trip charge!!! This...
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4 comments
Jayme1032
#1418326

Is it an infinity edge?? Mine leaks and needs to be filled weekly, they refuse to admit there is a problem...

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Review
#262685 Review #262685 is a subjective opinion of poster.
Product
Coast Spas Hot Tub