I have a Coast Spas Omega Elite 50 jet model, with a couple of 3.5 inch "waterfalls."
These waterfalls get taken apart and cleaned at least once a week. One of the parts is a small rubber gasket, which quickly wear away due to the weekly disassembly/reassembly. This part should cost less than $5.
Coast says the do not stock these gaskets, but will be happy to sell me an entire new assembly for $38 CAD.
I can't believe I am the only customer who has this issue, and Coast does not have a remedy other than selling a complete assembly because a small rubber gasket is worn out.
Even if they do not stock this part, they could back-order it from the manufacturer.
Product or Service Mentioned: Coast Spas Omega 50 Jet Hot Tub.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.