Coast Spas
Reviews and Complaints
Coast spa
Coast spa junk
junk owned 2 spas before buying a coast 4 years ago From day one nothing but trouble repared or replaced pump motor crack shell leaks and on and on we payed alot more for the spa u can get for half the price and get a better spa.coast takes ur money but if u have trouble forget it like said do your homework u wont buy a coast.you could contact me. something should be done know a lot of people that should jump on the band wagon.do yourself a favor dont take just my word bet very unhappy with this company
Coast Spas have a Circuit Board Problem
We have a Coast Spa purchased from Splash Works London Ontario. In April it stopped heating.
We have had the motor and every internal part replaced. We were charged $1600.00 before we even found out if it would work. It has never consistently worked since April. Splash Works will not even return our phone calls so what do we do now???
I now see that this problem is a problem with all Coast Spas.
Since we have had everything replaced the comment from the Company was you now have new Warranty. Warranty is no good if you can't get someone to fix the problem
Coast spas does not honor their warranty.
If you have a coast spa warranty problem - good luck. The company is out of Canada.
We have had the same malfunction of the control panel board. Evidentally they have yet to figure out how to keep the moisture out. The first time it went out we went through the dealer here, who ripped us off to the tune of a $96.00 "trip charge". This *** lives not 3 miles from us.
Looks like he can collect for the part twice. From the Canada Company and then the rip off trip charge from us. The part costs less than the trip charge. The second time we called Canada and complained - they gave us the name of another dealer 50 miles away.
Got the part ok, but I guess the new dealer had problems getting reimbursed.
Well the display is out again...called Canada and they said to call the dealer 50 miles away - we did and they said they couldn't help us any longer-they said Canada said they refused to reimburse the part so the dealer refuses to deal with us.
So much for warranty. I guess after you spend $10,000.00 for a spa they no long care...........
stay away from Coast Spas................
Coast Spa
Coast Spas Ignores warranty
My spa malfunctioned and I tried to locate a repair service on a sub freezing holiday weekend-- Coast Spas did not answer phone or have helpful information on website. I located someone who partially fixed problem and kept spa from freezing and costing them a huge warranty charge.
Weeks later Coast found local rep for me and I had to pay portion of bill.
I am now out first service charge and "warranty" work cost that I paid for. my correspondence with them via the BBB has been mostly a confused Coast Spa rep (jatinder@***.com) and outright lies.
spencer
Coast to coast spas will rip you off!!
Coast to Coast Hot Tubs Breached the Contract
Coast Spa doesn't honor warranty
Coast Spa recalled one model of pump motors that had a possibility of fire. Mine was one of them.
I was told the motor would be replaced in 3 months, until then drain and do not use the spa. The pump came in and I was charged $50 to replace it. I paid it with much complaining. Then my topside controller quit working.
I was told I could buy a new one and they would send the old one back. When the old one is replaced I would be credited. I paid $281 and installed it myself. 4 months later and all I get is "we haven't heard from Coast Spa yet".
I contacted Coast directly and so far have recieved nothing. $10,000 Tub with 5yr warranty. I don't blame just Coast I also blame my dealer, Spa and Billiard World in Albuquerque.
Warranty with no service is worthless.
Coast to Coast Hot Tubs has awful service
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thank you everyone for the truth and we invite anyone considering our products to visit www.coastspashappycustomers.com
I just left a honest but bad review on there, think it'll show up!?!?! ha!
Please ignore my comment
WE have had coast spas for 10 years now. Great product, alweays serviced us very well the minor issues that came up.
Sad to see others seem to have problems with the dealers. Sounds like sour grapes to me.
I am the Uk business development for Coast Spas. I have worked for many different brands of hot tubs and it has taken me a long time to find the right manufacturer.
Coast Spas re the best built spa by far and we are certifed to ISO9001;2008. Ask your competitors have they got this certifcation!! You will find that all thesee comments are here to knock Coast because we are the best!!
It's a disgrace that business people or sales people can go so low...You need to sell a brand that you can have confidence, because I do...And I know the customer is getting a great product. I can also sleep at night..try doing that!!!
I had some problems with my Coast but they were great. The built me a new spa (newer model year) added some extra accessories and swapped mine for "no cost".
Everyone can have a problem now and then, but to say the did an exceptional job resoving it would be an understatement.
We've had the Coast for about 5 years and no other problems. Nice deep seating and it's really heavy duty.
I can agree with the above post. I just bought a 10 yr old Coast Spa.
Overall it seems like a well built spa.
Yes it is also EASY to work on being that the components are up front. I'm very skeptical of these type of complaints.
I disagree with this posting. Coast has all the equipment right up front and there are no tools needed to access the equipment. I don't see how you can talk about poor engineering and hard to work on these tubs! Are you sure you have a Coast Spa made in Vancouver? My bet is you have some poor quality bankrupt brand.
I've been doing some research and I have found that most of the posts that are complaining about Coast use the the same terms such as "do your homework". I've got the feeling that there is some bored salesman with bad grammer and spelling working on all these post sites.
Seems like you should check out the brand for yourself. Remember, with salesmen, the one they talk against the most is the one they are most afraid of!!!