Anonymous
map-marker Chambersburg, Pennsylvania

Coast spa

Junk. let see anything good about spa well when it works it cool? but the spa is always brokedown more then it works poor engeninering makes it hard to work on i have had spa in the past my last one we sold with our home when we sold house 13 years old no name brand still running good. my dream spa(COAST)is a nightmare do your homework u will not buy a coast spa when you buy this spa that will be the last time coast will help you.I would like to talk to anyone about this and try to help NOT make the same mistake as me and it think many outhers
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8 comments
Guest

thank you everyone for the truth and we invite anyone considering our products to visit www.coastspashappycustomers.com

Vinay Nus
reply icon Replying to comment of Guest-430417

I just left a honest but bad review on there, think it'll show up!?!?! ha!

Vinay Nus
reply icon Replying to comment of Vinay Nus

Please ignore my comment

Guest

WE have had coast spas for 10 years now. Great product, alweays serviced us very well the minor issues that came up.

Sad to see others seem to have problems with the dealers. Sounds like sour grapes to me.

Guest

I am the Uk business development for Coast Spas. I have worked for many different brands of hot tubs and it has taken me a long time to find the right manufacturer.

Coast Spas re the best built spa by far and we are certifed to ISO9001;2008. Ask your competitors have they got this certifcation!! You will find that all thesee comments are here to knock Coast because we are the best!!

It's a disgrace that business people or sales people can go so low...You need to sell a brand that you can have confidence, because I do...And I know the customer is getting a great product. I can also sleep at night..try doing that!!!

Guest

I had some problems with my Coast but they were great. The built me a new spa (newer model year) added some extra accessories and swapped mine for "no cost".

Everyone can have a problem now and then, but to say the did an exceptional job resoving it would be an understatement.

We've had the Coast for about 5 years and no other problems. Nice deep seating and it's really heavy duty.

Guest

I can agree with the above post. I just bought a 10 yr old Coast Spa.

Overall it seems like a well built spa.

Yes it is also EASY to work on being that the components are up front. I'm very skeptical of these type of complaints.

Guest

I disagree with this posting. Coast has all the equipment right up front and there are no tools needed to access the equipment. I don't see how you can talk about poor engineering and hard to work on these tubs! Are you sure you have a Coast Spa made in Vancouver? My bet is you have some poor quality bankrupt brand.

I've been doing some research and I have found that most of the posts that are complaining about Coast use the the same terms such as "do your homework". I've got the feeling that there is some bored salesman with bad grammer and spelling working on all these post sites.

Seems like you should check out the brand for yourself. Remember, with salesmen, the one they talk against the most is the one they are most afraid of!!!

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Anonymous
map-marker Chambersburg, Pennsylvania

Coast spa junk

junk owned 2 spas before buying a coast 4 years ago From day one nothing but trouble repared or replaced pump motor crack shell leaks and on and on we payed alot more for the spa u can get for half the price and get a better spa.coast takes ur money but if u have trouble forget it like said do your homework u wont buy a coast.you could contact me. something should be done know a lot of people that should jump on the band wagon.do yourself a favor dont take just my word bet very unhappy with this company

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5 comments
Guest

Coast spas and dealers are total ***- the worst and the should all go bankrupt.

Guest

Purchased a Coast Spa Lanai from The Place in Medina 11 years ago......I have to say it has been a pleasure to own.....No leak problems, no lighting or heater failures......just some minor maintenance repairs along the way....After 11 years the Cedar cabinet is failing and pump one is going.....to be expected, especially after being exposed to the harsh Cleveland weather! I highly recommend this brand spa and recommend The Place in Medina for their great service!!!

Get One!! You get what you pay for!!

Guest

we love our Coast Spa and it's 8 years old. my Parents also have one and they are in their late 80's and have had zero issues.

our local Coast Spas Dealer looks after their customers, even have free water testing. i think you must have BAD Dealers.

Guest

Some of these complaints make me laugh. I would bet that more of these than not are sales people sitting in their stores bashing their competitors.

Especialy when they are bashing Sundance, Hot Springs and Coast. These are among the largest global manufacturers and the only ISO 9001-**** certified companies In the industry. Coast did have a recall on some motors made by Franklin but tell me one car company that doesn't have recalls every year. The recall just showed that they wanted to make sure the customer was taken care of.

Hot Springs had recalls to for their heaters that were catching fire but they took care of it. Sell based on what you are selling...you do nothing but give the spa buisness a bad name by making stuff up.

Guest

Some of these complaints make me laugh. I would bet that more of these than not are sales people sitting in their stores bashing their competitors.

Especialy when they are bashing Sundance, Hot Springs and Coast. These are among the largest global manufacturers and the only ISO 9001-**** certified companies In the industry. Coast did have a recall on some motors made by Franklin but tell me one car company that doesn't have recalls every year. The recall just showed that they wanted to make sure the customer was taken care of.

Hot Springs had recalls to for their heaters that were catching fire but they took care of it. Sell based on what you are selling...you do nothing but give the spa buisness a bad name by making stuff up.

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drobinson
map-marker London, Ontario

Coast Spas have a Circuit Board Problem

We have a Coast Spa purchased from Splash Works London Ontario. In April it stopped heating.

We have had the motor and every internal part replaced. We were charged $1600.00 before we even found out if it would work. It has never consistently worked since April. Splash Works will not even return our phone calls so what do we do now???

I now see that this problem is a problem with all Coast Spas.

Since we have had everything replaced the comment from the Company was you now have new Warranty. Warranty is no good if you can't get someone to fix the problem

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15 comments
Guest

Coast spas selling *** then blaming dealers who cant stay in business because of the terrible quality and high service costs.

Dont be fooled by their high prices. high price does not guarantee good quality.

Better to Purchase at Home Depot or Walmart where you wont get the run around

Guest

Noticed a burning smell today now spa runs for a long time. No voltage to heater element moved wires to heater smoke and arch from plug.

The co. went from soldered in heater wires to a molex plug. The control is a BP200G1. Found as with many connectors that have high currents on them 22 amps one friction connection burnt off and the male connector on the control board destroyed.

Had for two years. Well since I have repaired electronics to competent level for many years decided to fix it myself. I cut the molex connector to the heater and de-soldered the male connector on the mother board and soldered the heater wires in directly to the mother board. This is the way the board manufacturer used to make this before adding a cheep connector for convenience.

Ok saved myself thousands of dollars. This was not a quality issue with the tub but an issue with the board manufacture. These companies order the parts to build these spas from many different manufactures. I also soldered connection on the power transformer and every connector on the board.

Understand circuits boards are flow soldered and every connection gets the same amount of solder. Some heaver components like transformers and especially connectors need more solder.

This may account for a lot of intermittent problems with a spa. I purchased this spa with the basics because the more *** you purchase with anything the more can go wrong and the harder and more expensive it can be to repair.

Guest

I have a coast phantom. i've been using it for months, but the lights decided to stop working on me all the sudden.

So I figured its a fuse, does anyone know which fuse the lighting runs off of?

All fuses are fine, except one fuse is painted so I can't tell if it is popped. So if not a fuse problem, any suggestions on what it may be?

Guest

coast spa circuit board keeps trippin braker a little red light on board lights up when i try too reset c2 on mother board unpluged all pump wires and the 2 wires too the water flow adjust to heater the light is small behind heat adjustment for flow what is the problem red power breaker stays on black wire it trips c2 was the letters under the tiny red light on mother board

Guest

I've had a coast spa for 8 years & I've spent thousands on repairs .What garbage !Circuit board caught fire the other day so it's toast again.Coast won't replace it , so tub is going to the dump .

Guest

The problem is with the Gecko board. When you have 3 dots flashing, you need to re-boot the board by shutting off the power and letting it phase down for a few hours. When the capacitors drain, the board will work like new again and you will need to program the control by holding the spa light button depressed for 7 seconds and set the filter cycle to number of hours to run.

Then set the temp you want and the 2 lights should not be there.

If the 3 flashing red lights come back, you might have to replace the control board from Gecko. I reset mine once a week or two and liver with it but it really is a pain.

Guest
reply icon Replying to comment of Guest-344136

Do I power off the brakes switch to the hot tub that's outside or do I unplug it

Guest

Splashworks is the same business I purchased my spa from. It leaked from day one.

Four service calls, 2 weeks to fix. Then the computer spa pack broke. Two weeks to fix.Then the computerspa pack broke again. More then 2 months to fix.

We called, somebody would be out the next day, part was on order etc. etc. All lies. After complaining to BB we finally got it fixed after 2 months.

However the invoice for the service call arrived within 2 days of our request for service. When we purchased, we asked about warranty. Were given a great sales pitch. If unlikely repairs were required, would be within 48 hours, and they has a full inventory of parts.

Too bad they couldn't honour it. Would not recommend Splash Works, or a Coast Spa.

Guest

I have 3 flashing dots and no more heat in me coast spa.I want to know how to fix the problem.

Guest

This problem was fixed months ago and yet this post remains. This was the first service issue with the Robinsons spa and the spa is more than 7 years old.

This issue was not with Splash Works London or Coast Spas it was with Gecko Electronics. The board manufactured by Gecko was faulty, they gave the dealer no support in trouble shooting.

The problem has been fixed long ago. Coast Spas no longer uses Gecko Electronics in the newly manufactured spas.

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Anonymous
map-marker Redmond, Washington

Coast spas does not honor their warranty.

If you have a coast spa warranty problem - good luck. The company is out of Canada.

We have had the same malfunction of the control panel board. Evidentally they have yet to figure out how to keep the moisture out. The first time it went out we went through the dealer here, who ripped us off to the tune of a $96.00 "trip charge". This *** lives not 3 miles from us.

Looks like he can collect for the part twice. From the Canada Company and then the rip off trip charge from us. The part costs less than the trip charge. The second time we called Canada and complained - they gave us the name of another dealer 50 miles away.

Got the part ok, but I guess the new dealer had problems getting reimbursed.

Well the display is out again...called Canada and they said to call the dealer 50 miles away - we did and they said they couldn't help us any longer-they said Canada said they refused to reimburse the part so the dealer refuses to deal with us.

So much for warranty. I guess after you spend $10,000.00 for a spa they no long care...........

stay away from Coast Spas................

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18 comments
Guest

Sounds like a dealer problem to me...which happens with all kinds of companies. I am a dealer in Central Oregon and have never had a problem with Coast taking care of me or my customers.

Guest

My coast spa Franklin electric motor stopped working and smells like it wants to catch fire. I just learned that there was a recall on this year/model and motor.

I contacted Franklin electric today and was told the recall period has ended and to contact the dealer to have it serviced.

Nice....

Cheyene Qan

I will add my voice to the long list of disappointed Coast customers. NEVER EVER BUY ONE OF THESE!If any of you have a copy of your Coast Spa "Warranty" can you please fax it to 1 80* *** **** in the USA?

Or scan and email a copy to me at bill.sims@***.net? thanks so much!

Guest

:cry i am having similar problem,my tub leaked within months of buying it,they fixed it on site,it leaked again they brought me a new tub and it is leaking,i want my money back i do not trust this batch of tubs

Guest

I had a problem with a part still under warranty. Went to the post office and paid all the shipping and customs paperwork to send it back to canada for their inspection.

Enclosed the repair bill and never heard a thing. But mostly I am on this site as I am trying to figure out what is wrong with the control panel.

It is almost like the toggel switches are working. I have to press with all my might to get anything to work.

Guest

coast spas are not very reliable.and their service network is the worst I have ever seen.their dealers either quit selling their products or go out if business.the company hides up in Canada and provide little support.let the buyer beware,

Guest

I totally agree with everyone above who is dissatisfied with Coast Spas. We went looking for a spa as my wife has a back problem and specifically bough the Coast Spa because it looked so beautiful and solid and my wife is Canadian, so we "supported her home team" and plunked down the $8,600.

We started having a #1 pump problem within a few weeks of buying it - it overheats on the high mode and blows the 50 amp breaker - we got nothing but hassles and denials and *** from the dealer who turned out to be a world class

A - - hole. Called Coast Spas in BC and they were useless - said we had to go through the dealer.

That dealer finally went out of business here in Arizona. DO NOT BUY FROM COAST SPAS -NO NO NEVER - REPEAT NEVER NEVER NEVER!

Guest

Wow, I am glad I did some internet research here - I was just about to buy a Coast spa as I thought they were very unique in design but, you guys seemed to have so much trouble, I can't take a chance.

Back to the drawing board...

Guest

Coast spas are pieces of *** waiting to hear from them for 4 month about my recalled motors?

Guest

coast owners need to get togather and do something this spa i sad

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Anonymous
map-marker Southfield, Michigan

Coast Spa

This company does not honor there warranty the companys they use for there warranty service (Mark 5 Hot tub service) and (beach Spa) in michigan both have a F rating with the BBB Coast Spa has a D rating There motors are pron to start on fire and they just don't care and wont replace them. Forget trying to get them to do anything about the problem they just give you the run around until the warranty is expired You will spend Days trying to deal with there nit wits telling you it'snot there problem you can't find anyone to help get your Hot tub repaired
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1 comment
Guest

I live in Howell MI, and i had some issue with the heater in my spa. My dealer has since gone out of business so I contacted the manufacturer.

They sent me to Beach Spa Repair who completed the repair for us and submitted the claim to Coast for warranty.

Everything was paid for except the trip charge. I have not had any issues since.

Jackie Dps
map-marker Brighton, Michigan

Coast Spas Ignores warranty

My spa malfunctioned and I tried to locate a repair service on a sub freezing holiday weekend-- Coast Spas did not answer phone or have helpful information on website. I located someone who partially fixed problem and kept spa from freezing and costing them a huge warranty charge.

Weeks later Coast found local rep for me and I had to pay portion of bill.

I am now out first service charge and "warranty" work cost that I paid for. my correspondence with them via the BBB has been mostly a confused Coast Spa rep (jatinder@***.com) and outright lies.

spencer

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6 comments
Guest

Can anyone advise me on where l can find a replacement cover for lanai model [it has speakers} thx

Guest

May 156, you missed the point. the dealer I bought the unit from went out of business.

the manufacturer provided no info on their web site as to who the local dealers were.

The warranty is with the company not the dealer. If my Sony or GM product broke I would expect the manufacturer to stand behind the warranty..you need to think or maybe you were and that is the best you could do.

Guest

Come on here!!! How could the manufacturer be to blame here??

Your dealer is the Service side! If your Sony TV broke would you expext Japan to fly in???? Consumers that have issues need to THINK!

Who did you give your $$ to? The Dealer ......

Guest

i have had 3 hot tubs and the Coast tub i have is great

powerful - awesome lights

and a cool look in my backyard too

the other 2 brands we had were not good

broke often and that dealer told me they were the best .....

live

Barbara M :grin :) :grin

Guest

sound about right for them

Guest

sound about right for them

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Anonymous
map-marker Albuquerque, New Mexico

Coast to coast spas will rip you off!!

i purchased a swim spa from these clowns RUSS-JILL pd in full. now 5 mos later still no spa no returned calls or e-mails. they travel from town to town selling their spas and hot tubs traveling show. they will take your money and use it to catch up on their bills. let your friends and family know when they come to your town DO NOT BUY FROM THEM!!! go see your local dealer instead that way you will get your product and can walk into a showroom. im suprised they are still in business after reading all the reviews posted. attorney generals office, bbb, local tv and radio should all be made aware of these scammers!! too many people out there getting burned............
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1 comment
Guest

I just wanted to clarify that this is not realted to Coast Spas Mfg. "Coast to Coast" is a different company altogether.

Coast Spas has a dealer network and all of these independant businesses have a showroom to display the product. This is a very unfortunate situation however this is not something coming for the manufacturer.

Gary N Pdq
map-marker Chicago, Illinois

Coast to Coast Hot Tubs Breached the Contract

Mr. Russell Scot. What a crook. I am surprised the state of Illinois has not shut down his business. All I can say about him is get everything in writing and read every line of his biased contracts. He promised me one thing ( a certain size and type Gazebo ) I found out before delivery that the manufacturer does not make the size I contracted to purchase. When I called him on it he refused to refund my deposit because he contract says "No refunds". I took all avenues to try to get my money back short of going to court. Mr. Russell Scot attitude was I got lawyers go ahead take me to court. He must do this allot. We cut our losses. We refused to deal with him any further, which I am glad of for our contract with him was for over $20,000, but he ripped us off for over $3,500.
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Loss:
$3
Eddrick Nnl
map-marker Socorro, New Mexico

Coast Spa doesn't honor warranty

Coast Spa recalled one model of pump motors that had a possibility of fire. Mine was one of them.

I was told the motor would be replaced in 3 months, until then drain and do not use the spa. The pump came in and I was charged $50 to replace it. I paid it with much complaining. Then my topside controller quit working.

I was told I could buy a new one and they would send the old one back. When the old one is replaced I would be credited. I paid $281 and installed it myself. 4 months later and all I get is "we haven't heard from Coast Spa yet".

I contacted Coast directly and so far have recieved nothing. $10,000 Tub with 5yr warranty. I don't blame just Coast I also blame my dealer, Spa and Billiard World in Albuquerque.

Warranty with no service is worthless.

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18 comments
Guest

Our house just burnt down. The fire started outside, in the vicinity of the Coast Spa hot tub.

All preliminary evidence shows that the hot tub caused the fire. The tub was purchased in 2008. Would retailers have residual models for purchase from the 2002-**** era?

Is this situation elegible for a lawsuit?

Plus I agree that the head cushions degraded fast, the paneling where the companies lovely name rest had water damage, jet nozzels would constantly fall off, and the cover also degraded fast.

Guest
reply icon Replying to comment of Guest-958533

Hi Kyle,

What model did you own? I have a helios that just burnt down.

Guest

It sounds like you had a bunch of bad dealers...Things will go wrong with all spas - I have had three of them and I am going on to my fourth now. You have to look into the warranty when you buy a spa - I made this mistake my first time too.

A spa warranty will not cover the cost of technicians to come to you - and you clearly cannot just bring your spa to them (like you can a car!). I have owned two Coast Spas (currently still own one) and I am strongly considering my third now - because I have found they have the best to offer for the price.

I have not had to use the warranty much, but our local dealer had to come out a couple times in the last 10 years for service.

You do not have to do anything for warranty - your dealer does. :grin :grin

Guest

I'm in my 5th year of my "greatest hot tub on earth"...If your shopping coast, move along. If you live in N.E Ohio, forget it.

My pump just failed,Open the access cover and it appears this pump want new with the tub. Looks like our dealer(now in medina)may have robbed peter to pay paul...Mine appears to be rebuilt , not new. Further, had manifiold replaced after yr 3 for leaking, what a disaster and questionable service.

I look at the paid invoice now and want to cry. The coast "system" sucks.

Simon L Bby

I am a dealer for Coast Spas in the UK and none of the above makes sense to me. Of all the companies I've dealt with I've been most impressed with Coast Spas for warranty support and the quality of their goods to start with.

It's a shame that people who've had issues are always more likely to post than those who've had great experiences, of which I imagine there are far more. All of our customers are delighted with their Coast Spas and where there have been any issues (of which there have been very few) Coast jumped when we've said jump and the warranty part etc.

has been received in really good time. Perhaps the other US dealers that have posted didn't get the same support but I'm delighted to be selling Coast here in the UK.

Guest

We were considering taking on Coast spa as our 2nd line, but after reading all these complaints, I think we'll keep looking. Thanks for the imput.

Guest

I bought an Helios hot tub 2 years ago, I replace 10 jets and now the pillows are completly scrap. Pumps and the rest work fine... Customer service is very bad, as soon they have your cash the waranty is finish...

They don't have any customer service and my dealer is bad too.

I'm living in Kitimat, British Columbia

Guest

Coast is as crooked as the day is long. They love you until they have your money - after that the relationship is over.

Within 14 months of delivery one of the monster pumps died. The dealer I bought if Four Seasons went out of business. Shouldn't matter because this is still covered by manufacturer warranty. Try to get any of those people in northern Canada on the phone.

It cost me over $700 with promises of reimbursement, this was back in 2002. Since then I've had 5 techs out to repair leaks. If it can't be fixed by the access panel forget it because the foam is injected into the walls and they can't be removed. The tub has been a POS from the beginning and Coast will not stand by its product.

Since they are in Canada there is no touching them here in the US. The Coast Silver Paradise was a terrible mistake.

It cost over $6000 to buy and a couple thousand more after in repairs. STAY AWAY from Coast.

Guest

ron you're a liar and work for the company. the product is S&%T and from Canada wow what an ***. never buy anything from these people Hey.

Guest

My experience with Coast Spas has been a great one. I used to own a CAl Spa and I had nothing but problems with the thing leaking and never seem to get a proper response from them.

Since then I sold that spa and purchased a Coast Spa.

The performance is great and the service that I have received from my dealer as well as the manufacturer has been above and beyond what I would expect in comparison to what I had. I have recommended this company to family and friends and so far so good.

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Anonymous
map-marker Chicago, Illinois

Coast to Coast Hot Tubs has awful service

I purchased a floor model hot tub from Coast to Coast Hot Tubs on 6/24/07 at a Hot Tub Show in Libertyville, IL. The hot tub was delivered on 7/2/07 and I noted that the stereo faceplate was missing and the door that houses the stereo was missing a clip. I immediately telephoned Coast to Coast in Crystel Lake, IL of the situation and they said they would have to order a whole new stereo and that it would arrive in a couple of days and then they would come and install. I waited an entire week and did not hear anything from Coast to Coast as to when they were going to come and install. My wife called Coast to Coast on July 11th and spoke to the service dept and he said that the new stereo part just came in the previous evening and he had to check his schedule for July 12 & 13 before he knew when he could come out and install the new stereo. My wife left another message that I was off of work on Thursday and that we preferred to have it installed Thursday. The service dept. left a message on my home phone that same day stating that he would come and install on July 13th @ 9 - 1 pm without even checking with me if that time frame was good for me. I left another message stating that I was dissatisfied with their customer service and wanted it taken care of on Thursday. The owner phoned me Thurs. and said he did not like my message that I left and proceeded to tell me that he would not honor my warranty or service my spa and not to come in his store for anything but that he would complete the repair of the stereo which was scheduled for Friday July 13th. The service repair was not completed on July 13th. I went to his store on July 14th and told me again to leave his store and he admitted that he instructed the service repairman to cancel my repair. He then accused me that I swore to his wife on a phone message and he proceeded to use profanity at me in his store and challenged me to fight him just outside his store.He ordered me out of his store and admitted that he would not instruct his service repairman to complete my repair and that I should just deal with the manufacturer directly, Master Spa.
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Loss:
$8000
8 comments
Guest

We attended a hot tub show july of 2009, and put $1000 dollars down initially, then $5000 dollars down. As of september 2010 still no hot tub.

we have called and called, at 1st nothing but voicemail but now the telephone just rings. Needless to say somebody should be going to jail for theft of $6000.

Guest

Beware of buying anything from Coast to Coast Spas. The owner is filing Chapter 7.

Guest
reply icon Replying to comment of Guest-114758

Sweet

Guest

i purchased a master spa from the crew in milwaukee/waukesha, wi. They are scam artists. The service calls are by an arogant self righteous service man that claims he has nothing to do with the owners, yet he sells them at their tent sale at state fair park.

The parts are expensive and the jets have to be constantly replaced. the filters are manufacturer specific and not able to find online for less. You have to wait for the buy one get one free deal.

Chemicals are less expensive at hardware stores or Wolf Spas in Waukesha.

We should have bought a Wolf Spa unit.

I did find a "Master Spa" dealer up in wisconsin rapids - great crew and service

Guest

I have bought a spa along with our brother-in-law and have found them to be nothing but GREAT! All of our questions answered and what a wonderful delivery crew.

We have had no service issues yet. I'll let you know.

Guest
reply icon Replying to comment of Guest-31797

Vernon is that you?

Guest

I have bought a spa along with our brother-in-law and have found them to be nothing but GREAT! All of our questions answered and what a wonderful delivery crew.

We have had no service issues yet. I'll let you know.

Guest

That is pretty ***. I presume you have written a letter of complaint to the manufacturer. I would like to know how all this turns out for you. I wonder if Master Spa make C2C service your hot tub, or will they send someone from Indiana?

I'll have to show your letter to my spouse. I have a Master Spa from Coast To Coast, and I agree the owner is a *** to deal with. You aren't crazy, It's just the way he is with everybody.

PS Just buy your chemicals from Walmart (HTP) and keep your water clean. Also, make sure you take care of the filters and keep them rinsed every couple of weeks to maintain the life of the heater pump. It's pretty sensitive, and the console will throw some error codes at you if they get too clogged up with slime.

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