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1.0
Details
Terrible. Awful. Worse reps out there. No product pride. Terrible from every criteria you can list.
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2 comments
Anonymous
#1295885

Who was the dealer? My wife really likes their infinity spa.

The dealer/rep is what makes a difference between a good experience and a bad experience.

I understand that I will find only complaints on here. Out of how many hundreds or thousands of coast spas that have been sold, I'm thinking 54 complaints isn't to bad.

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Review
#876022 Review #876022 is a subjective opinion of poster.
Reason of review
Poor customer service
As i prepared to open a spa store i started my investigation for product for my store looked and talked to several vendors and service techs and what i found was 80% of there service calls are coast spas and they fail to tell you that the endless edge line tops...
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3 comments
Jayme1032
#1418270

The local dealer in our area (Kootenays) stopped selling the inifinity edge tubs after mine and everyone they sold to here started have problems with the water pouring out of the tub. Coast sent 4 replacement lids (they added a flap which helped a bit, but there is still a huge gap in the front and I have to fill my tub weekly.

Coast says now that they can't recreate the problem and basically wrote us off.

That's only the start of the problems I have had, I'm on my 4th circuit board now, control panel took on water...rust on the waterfall, the leaking is also ruined the panels all around the tub...Goes on...

You made a good choice not selling their stuff.

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Review
#872424 Review #872424 is a subjective opinion of poster.
3.3
Details
I've had my Coast spa for ten years and, luckily, it came with a five-year Warranty because within that time, the main computer had to be replaced and a valve in the plumbing/filter area came apart requiring a major tear-down & replacement of that part. Since it's gone...
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1 comment
Jayme1032
#1418272

I've had more problems than that in 5 years with my Coast Spas tub...No it's not normal, they are junk.

Review
#868993 Review #868993 is a subjective opinion of poster.
Reason of review
Reliable warranty
5.0
Details
The only two manufacturers left in 2016 that keep their ISO 9001 Quality Certification is Coast Spas and Watkins Manufacturing (for their US product not Mexican product). This quality certification is significant. If each hot tub or swim spa manufacturer had this...
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2 comments
Jayme1032
#1418273

So they are buying certifications...sounds about right for these shady guys.

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Review
#851990 Review #851990 is a subjective opinion of poster.
Pros
  • Quality products and usa parts
Reason of review
Good quality
Tags
  • Swim spas exercise pools
  • Infinity Edge
  • Quality Hot Tubs
NO CUSTOMER SERVICE. Need new filter and get run around. The dealer finder only lists one location two hours away. The person I reached is not helpful. Price of filter $107.56 at factory but I was told by dealer would charge me $197. Plus taxes and shipping. God...
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2 comments
Anonymous
#1338866

This has nothing to do with Coast Spas. Put a bad review on your dealer.

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Review
#768573 Review #768573 is a subjective opinion of poster.
Reason of review
Poor customer service
Payed $15,000 + $5,000 install. After only one year I've had 2 pumps burn up; 2 leaks; Broken plastic components and rusted metal components. The Cascade II looks amazing when it is working but i have had so many problems. I really wish i had never purchased the...
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Review
#765927 Review #765927 is a subjective opinion of poster.
Cons
  • Poor quality and service
Reason of review
Bad quality
Loss
$300
Preferred solution
Let the company propose a solution
4.6
Details
I was online looking for the Coast Spas website and saw this site. I was at first shocked that 30 something people would take their time to bash a product - so i read them. Most of the complaints seem to be due to consumer ignorance and poor dealer to consumer...
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6 comments
Anonymous
#1566850

Thank you for your coments. I have spent much time looking at readings reviews and doing sight visits to many high end spa retail locations.

It is clear that what you say has much merit and should be taken under advisement. It was clear to me that ever sales person at the retail shops boasted even exaggerated their brands fit and finish. But after full inspection of the spas with panels off it’s clear that the Coast Spa is a better manufactured spa from fit to finish. I do not work for them.

I’m getting no kickback or promised benefits for writing this. It just that I have dome my due diligence in research and visual inspection to form my opinion. Spas are a mechanical item and do have problems. My current spa a Dimension One is 17 years old and still pretty much flawless.

I have replaces parts that have failed. Again it’s mechanical it’s going to have problems. Coast Spas and there dealers are human - flawed and make errors and have bad days too. I believe that their customer service could improve.

That would resolve a great deal of the negative comments. Seems to me that a great deal of time and harsh works could have been rectified with better factory and dealer service and customer education. To make my point anyone who thinks one can buy a vehicle and just drive it without maintenance- gas, oil changes, tire rotation, new tires wash and wax etc. Is foolish and will end up broke down and dissatisfied.

Spas need that same type of service from end users. Speaking from experience.

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Review
#755093 Review #755093 is a subjective opinion of poster.
Pros
  • Owning a reliable hot tub
  • Enjoying my tub with friends and family
  • Using hot tub
Reason of review
Good quality
Tags
  • Spas
  • Curve
  • Swim Spa
  • Coast Spa

Coast Spas Hot Tub Review

Bought a coast radisson hot tub the first month we had it the heat element went , then the key pad had issues then #1 pump started smoking , just when you think your paying extra for quality you get burned biggest mistake of my life
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Review
#754540 Review #754540 is a subjective opinion of poster.
Reason of review
Bad quality
Really not happy! We bought this *** tub back in January/February 2014 and already had to replace the pillows and one of the jets, on my own dime since this *** don't back their product and warranty. This is not our first tub and should have stayed with our first tub!...
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1 comment
Anonymous
#1475897

This review doesn’t make sense to me. You had your spa for almost two years and had to replace the pillows and one jet.

I’m sorry, but those don’t sound like actual issues with the integrity of the spa whatsoever, nor do I believe that that should be covered under warranty. That’s like buying a bike and complaining that you had to replace the tires after you’ve ridden it for 2 years.

Review
#748244 Review #748244 is a subjective opinion of poster.
Reason of review
Bad quality
Hot Tub is nice but having this Coast Spa Hot Tub for 3 years and the touch pad is shot already tells you the Quality is not their. Called the Dealership where we purchased it and they said warranty is only good for 1 year. But when we were sold the Tub they said 10...
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3 comments
Jayme1032
#1418293

You should have 5 year warranty through Coast, whether they honour it....You would think they would have tried to resolve this ages ago!

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Review
#730947 Review #730947 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$250