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1.0
Details
Swim spa WiFi always had issues, over the span of 2 years, Coast Spa provided little support. After hours of trouble-shooting myself and after multiple calls and dealing with distributor, it was concluded that the WiFi unit needs to be replaced. Simple right? Not...
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6 comments
Anonymous
#1337244

We will never give Coast the time of day! Hate there hot tubs

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Review
#1027541 Review #1027541 is a subjective opinion of poster.
Cons
  • Poor quality
  • Service and cost of repairs
  • How long it takes to fix the spa
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
2.5
Details
I've had my Coast spa for about a year now - purchased from Hot Tub liquidators in Las Vegas. In the year that I've had the spa I've had: * 3 broken air valves * 1 replaced pump * 1 replaced motherboard (took 4 months and is still incorrect) * Topside is now having...
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Review
#988610 Review #988610 is a subjective opinion of poster.
Pros
  • Working with gino in the technical warranty department
Cons
  • That a brand new coast spa has issues
  • How long it takes to fix the spa
  • Poor quality for the price
Reason of review
Warranty issue
Loss
$20000
Preferred solution
Let the company propose a solution
1.0
Details
We bought a Coast Spa Cascade II 61in the summer of 2012. We have had nothing but problems. Up until the guarantee expired the company we purchased it from were good at coming out to sort various problems, mainly issues with the control panel, speakers and pump. Once...
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Review
#962111 Review #962111 is a subjective opinion of poster.
Pros
  • Spa when it works
Cons
  • Service and cost of repairs
  • Poor quality
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution
4.7
Details
Coast Spas - Problems blamed on water issues
I am a certified recreational water care expert. I have a science degree and 25 years of industry experience as a hot tub dealer. When I read many of these complaints, I recognize the problem was caused by poor water maintenance, NOT a defective hot tub. I and my...
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2 comments
Anonymous
#1417014

Would you like to explain to me how the water pouring out of the front of my tub because the lid doesn't fit properly is my fault?? I've had 4 different lids from coast spas now and now they just say they can't recreate the issue.

I have been through 2 heaters, control panel (cracked and water got in) and the main circuit board blew (in the first 6 months)

My tub is 4 years old and while the dealers do fine warranty work coast spas refuses to admit there is an issue.

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Review
#950325 Review #950325 is a subjective opinion of poster.
Pros
  • Owning a reliable hot tub
Reason of review
Ignorance
Preferred solution
People taking responsibility for maintenance of their products
Tags
  • Coast Spa Complaints
  • Damage To Tub From Water
  • Cover Heavy
  • Heater Element Failure
  • Foam In Hot Tub
4.5
Details
I have been a Coast dealer for 16 years. It makes me sad to read these complaints. Practically all of these complaints are issues which could, and should, have been quickly resolved by the dealer. Either the dealer was not informed in these cases, or the dealer has...
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3 comments
Anonymous
#1411726

That's crap! We've been trying to get a response from coast for over a month now.

The dealer is standing up for us.

We have a new tub installed in October and it has not worked since day one!!!! 20k wasted.....

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Review
#937926 Review #937926 is a subjective opinion of poster.
Pros
  • Coasts commitment to client satisfaction
  • Quality products and usa parts
  • Local dealer
Reason of review
Coast Spas stands behind their dealers and clients
Tags
  • Coast Spa Reviews
  • Coast Spa Pissed Consumers
  • Coast Spa Complaints
  • Coast Spa Dealers
I am disappointed with my Omega hot tub by Coast. Technical documentation, which comes in the form of a CD, is outdated. The control panel and codes on my machine have nothing in common with the technical manual. That makes it really difficult to figure out how to...
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3 comments
Anonymous
#1734264

call a coast tech to teach you

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Review
#906195 Review #906195 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Resolved

Update by user Sep 13, 2016

Coast spas resolved my complaint concerning the leaking waterfall and refund my payment. They also replaced the insulation around the waterfall. I appreciate the followup from Scott the Service Manager.

Original review posted by user Aug 16, 2016

Coast Spas are absolute junk.They say they take pride in what they...
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Review
#901892 Review #901892 is a subjective opinion of poster.
Reason of review
Bad quality
Resolved

Update by user Sep 13, 2016

Coast spas resolved my complaint concerning the leaking waterfall and refund my payment. They also replaced the insulation around the waterfall. I appreciate the followup from Scott the Service Manager

Original review posted by user Aug 09, 2016

I balance my water every few days and still had my pillows fail...
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1 comment
Anonymous
#1212252

Coast spas has repaired my leaky waterfall and refund my payment for the waterfall.

Review
#897424 Review #897424 is a subjective opinion of poster.
Reason of review
Bad quality
1.4
Details
Coast has changed the remote; it is incompatible with the old remote base unit. Did Coast think to have a stock of the old remotes for their customers who can't read the screen any longer? Of course not --- but they graciously will sell you a conversion package for...
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Review
#891703 Review #891703 is a subjective opinion of poster.
Cons
  • Product quality
Reason of review
Poor customer service
Loss
$1100
Preferred solution
Price reduction
Resolved
3.4
Details
We purchased our spa in Oct 2015. Absolutely no complaints with it until March 2016. During a water change we found cracking along the outer edge of the spa. Our dealer, whom is wonderful, decided to take it upon themselves to replace the spa on their own as they felt...
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Review
#885126 Review #885126 is a subjective opinion of poster.
Pros
  • Local dealer
Cons
  • Poor quality for price paid
Reason of review
Bad quality
Preferred solution
Let the company propose a solution