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1.0

Coast has changed the remote; it is incompatible with the old remote base unit. Did Coast think to have a stock of the old remotes for their customers who can't read the screen any longer?

Of course not --- but they graciously will sell you a conversion package for only $1100 plus labor. In order to keep the old remote charged, you must keep it in the base unit; the heat from the spa fries the screen, so you can't see to change temperature, turn on the stereo, etc., etc., etc..

$1100 for a new remote!!! I could see $200-$250.

I will go out of my way to badmouth these scammers.

Reason of review: Poor customer service.

Monetary Loss: $1100.

Preferred solution: Price reduction.

Coast Spas Cons: Product quality.

Location: Las Vegas, Nevada

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