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3.6 Based on 9 reviews
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I am disappointed with my Omega hot tub by Coast. Technical documentation, which comes in the form of a CD, is outdated. The control panel and codes on my machine have nothing in common with the technical manual. That makes it really difficult to figure out how to operate the thing. Next is temperature control. I live In the Pacific Northwest where the climate is fairly moderate and downright cool at night. I initially set my tub to 104... Read more

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Coast Spas are absolute junk.They say they take pride in what they build which is a joke their tubs are junk. I balance my water every few days and still had my pillows fail after 6 months. They had to replace the motor after 1 year I asked the repair tech why and he said that they were having problems with the model of motor. The remote from the radio never worked and I was charge $80 for a replacement. The dials to adjust the jets are... Read more

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I balance my water every few days and still had my pillows fail after 6 months. They had to replace the motor after 1 year I asked the repair tech why and he said that they were having problems with the model of motor. The remote from the radio never worked and I was charge $80 for a replacement. The dials to adjust the jets are extremely difficult to turn.The water fall start leaking since day one and had to get replaced recently at my cost... Read more

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Coast has changed the remote; it is incompatible with the old remote base unit. Did Coast think to have a stock of the old remotes for their customers who can't read the screen any longer? Of course not --- but they graciously will sell you a conversion package for only $1100 plus labor. In order to keep the old remote charged, you must keep it in the base unit; the heat from the spa fries the screen, so you can't see to change temperature, turn... Read more

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We purchased our spa in Oct 2015. Absolutely no complaints with it until March 2016. During a water change we found cracking along the outer edge of the spa. Our dealer, whom is wonderful, decided to take it upon themselves to replace the spa on their own as they felt we would not be happy with its appearance afterwards. Apparently Coast had told them to repair the cracking and, according to our dealer, Coast had little concern about how it may... Read more

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Terrible. Awful. Worse reps out there. No product pride. Terrible from every criteria you can list.

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As i prepared to open a spa store i started my investigation for product for my store looked and talked to several vendors and service techs and what i found was 80% of there service calls are coast spas and they fail to tell you that the endless edge line tops are 600 to 800 to replace and only last 1 to 2 years and they splash water out of the tub unless u order a kit to help it there is no foot well in there lower line just a very over... Read more

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I've had my Coast spa for ten years and, luckily, it came with a five-year Warranty because within that time, the main computer had to be replaced and a valve in the plumbing/filter area came apart requiring a major tear-down & replacement of that part. Since it's gone out of warranty, I've replaced the heater, ozone creator, and (most recently) the two-speed motor/pump. It's a good thing I'm a retired automotive tech with knowledge of these... Read more

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The only two manufacturers left in 2016 that keep their ISO 9001 Quality Certification is Coast Spas and Watkins Manufacturing (for their US product not Mexican product). This quality certification is significant. If each hot tub or swim spa manufacturer had this level of quality they would spend $60,000 every six months to maintain this certification. Most hot tub and swim spa manufacturers opt out due to the expense. Coast Spas has worked... Read more

Was this review helpful? 2 1

NO CUSTOMER SERVICE. Need new filter and get run around. The dealer finder only lists one location two hours away. The person I reached is not helpful. Price of filter $107.56 at factory but I was told by dealer would charge me $197. Plus taxes and shipping. God help if spa malfunctions. Some one has already made a profit from sale of spa. No one cares if I need assistance. Some body some where has figured this inflated dual filter... Read more

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