Coast Spas Complaints and Reviews

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Coast Spas
Main address: 202 St., Ste. 6315 Langley V2Y 1N1 British Columbia Canada
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  • 27 complaints
  • $49.1K claimed losses
  • $1.8K average
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  • Jul 29
  • Beauty Centers and Spas
  • Haldimand, Ontario
  • Tub Leaking
  • 442

I love how coastal spa claims they have such a great tub. All great reviews must be written by coastal themselves. Bought this tub for the family, kids and grand kids for christmas. If one thing i like to see is christ striking this company down! You have a great tub for about half a year, then you start having problems that snowball. Paid *** near 20000 for headaches and stress....hmm, I thought... Read more

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  • Jul 14
  • Beauty Centers and Spas
  • Dallas, Texas
  • Poor Quality Spa
  • 237

I got a Coast Spa when I bought a house in 2007, it came with the house. The cover was a POS, and so I it replaced with a after market. The replacement was a little better. It started leaking and had to tear a bunch of insulation out to find the leak- it was coming from a fiber optic cable. All of the plastic faces on the jets have come off. Plastic is like egg shell. A motor started leaking and... Read more

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  • Jun 25
  • Health and Beauty
  • West Islip, New York
  • Faulty Heater
  • 175

Heat stopped working again this is the 4th time on this!! I've spent thousands upon thousands on repairs . What garbage ! This is our 2nd Circuit board in 7 years!!! The pump, well we are on our 2 or 3th in 7 years, The lights, we did 2 repairs on that !!. The repair guy is nice but it breaks down every year and Now they what $1,800+ tax to fix again !! so NOW the tub is going to the... Read more

Was this review helpful? 0 2


  • Jun 13
  • Beauty Centers and Spas
  • Macnab Park, Saskatchewan
  • Tub Replacement
  • 272

I have had many different brands , I thought they should all have a standard that they live by but not so. I just replaced a twenty year old tub that worked great but I thought it was time for a new look with the add ons Big mistake. Within one month of owning it the pillows discolored , their way of service was to say I never use mine and that they will probably not replace them. WTF I just... Read more

Was this review helpful? 1 0


  • Jun 02
  • Products
  • Saint Agatha, Maine
  • Poor Quality Products
  • 155

15000 doller junk, 6 yr busted sterio, broken jets, motor caught fire!!!,no service,no parts,dont be fooled,this is not the best, but it is the most expensive.the remote never worked,the best service they had, uh change the batt, REALLY. look for somthing is in canada so good luck getting anythig from them. service is the key here so coast spas parts parts where can we get... Read more

Was this review helpful? 0 0


  • May 13
  • Shopping
  • Englewood, Colorado
  • Coast Spa
  • 188

I bought a $10,000 Coast spa in 2004. It worked until 2007, when it failed at numerous points simultaneously, including the main circuit board catching fire due to a poor design. OK, things happen...let's get 'er fixed. I could get a spa repairman out to my home, but I could not get replacement parts from Coast, or any kind of even marginal customer service. I ordered a new heater tube, the... Read more

Was this review helpful? 0 0


  • Dec 10, 2013
  • Beauty Centers and Spas
  • Hot Tub
  • 1
  • 1
  • 449

I bought this $15,000+ spa about 6 years ago at Coast spas and billiards in Langley B.C. When i got home I realized the salesperson had me sign a $3300.00 extra disability insurance policy that I did not even know about. I promptly cancelled it but it took about 6 weeks to get it taken off my loan. The tub is beautiful to look at and looks very well built. But it is not. The tub is constantly... Read more

Was this review helpful? 7 0


  • Aug 22, 2013
  • Home Construction and Repair
  • Coast Spas Hot Tub
  • 460

For those of you who have never had a tub before, my experience has been great. We purchased a Coast Spa August 2007 and we love it. My experience with the level of salesmanship and service has been great. I used the same check list of questions to ask from every dealer I went to before buying a tub. Now the best part, I never thought I would enjoy the tub as much as we do. We have literally... Read more

Was this review helpful? 3 0


  • Jun 07, 2013
  • Building Products
  • Hot Tub
  • 4
  • 4
  • 402

I spent over $10,000 on the Mirage series hot tub. In less then 3 years of use, I have lost count how many parts I have had to replace!!! At first it was covered under warranty..but now the company is REFUSING to honor there OWN documents that came with the hot tub!! I called up the company HQ.. and well you know the rest.."oh were so sorry.. you have to pay for parts and service.etc..etc.." The... Read more

Was this review helpful? 6 5


  • Jun 05, 2013
  • Home Construction and Repair
  • Edmonton, Alberta
  • Infinity Edge Spa
  • 1
  • 1
  • 409

i paid over $14,000 for the "top of the line " infinity edge spa from coast... within a year three out of four of my speakers do not pop up all the foam head rests are ripped off.. two of the jets do not wrk, a leak developed and im constantly putting water in it!! and the lift buddy (an extra $600) broke before the year was barley up!!! and NONE of this is under warranty!!! and some of it... Read more

Was this review helpful? 4 0
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