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  • Customers like
    • Using hot tub1
  • Customers don't like
    • Product quality2

  • Aug 25
  • Beauty Centers and Spas
  • Austin, Texas
  • Lanai Soundwaves Series
  • 75
  • REVIEW RATING 4/5

Very disappointed with our Coast Spa and the service provided to keep it running....Motor #2 was not functioning, so I called the dealer for servicing and was told that it needed a new #2 motor ($900)..I paid for the repair, and one week later, it stopped working again... When I called back to the service tech contact, he told me to simply replace the fuse on the circuit board (wondering if that... Read more

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  • Jun 14
  • Plumbing fixtures
  • Port Moody, British Columbia
  • Hot Tub
  • 1
  • 1
  • 271
  • REVIEW RATING 4/5

I barely use the hot tub every time I get in the mood the module or controls that let you set the temperature and filtration cycle breaks down now it is stuck on pump one. It's a pain in the *** no enjoyment I will be onto the 4th controls the guy that they sent out last time said this *** is made in China and that they are continually having issues. Great how many freak in times must it be... Read more

Was this review helpful? 1 1

  • Apr 29
  • Repairs
  • Waterford Charter Township, Michigan
  • Hot Tub Repair
  • 353
  • REVIEW RATING 5/5

Below is a message I sent to Coast Spas berating their distributor (Leisure Time Spas, Waterford Michigan) and asking for assistance. It took a second message in ALL CAPS to get any one from Coast to respond. Once they did respond they told me there was nothing they could do and that I had to work it out with the distributor. I could not get any support from Coast. After nearly 10-months of... Read more

Was this review helpful? 0 2

  • Dec 11, 2014
  • Products
  • Middleville, Michigan
  • Hot Tub
  • 1
  • 1
  • 1019
  • REVIEW RATING 5/5

We purchased a two year old Coast Spa Extreme. It was never actually used as it was in a builders spec home that was for sale. Thought I got a good deal... From day one the TV did not work, and many jet covers just blew off and sank to the bottom. Then within a year the main control board went out, and the remote control system. The remote is the ONLY way to program the temp, filtering and such.... Read more

Was this review helpful? 2 0

  • Dec 03, 2014
  • Beauty Centers and Spas
  • Little Rock, Arkansas
  • Positive Experience
  • 1
  • 1
  • 1749
  • REVIEW RATING 5/5

I was a manager of a store that sold Cal Spa...they were okay, but like all hot tubs had some issues..The store I managed was owned by a manufacturer so they were very concerned about what brand we carried. So they sent me to almost every spa manufacturer in the US and Canada (except Watkins since they had a local dealer)... I took a tour in each plant and observed how each tub was built and... Read more

Was this review helpful? 17 1

  • Dec 02, 2014
  • Repairs
  • Mississauga, Ontario
  • Hot Tub
  • 590
  • REVIEW RATING 5/5

We have had the same problems as most with poor quality jet blow out, motor failed wood rotted out in first year. International pool are the worst at service ever. But whats really eating me is that for years the spa has a mind of it's own and runs up to 107 degrees. the display shows T107 at that time. According to International pool and spa. This is my neighbors playing pranks on me. well they... Read more

Was this review helpful? 1 0

  • Nov 15, 2014
  • Products
  • Santa Clara, California
  • Hot Tub
  • 1
  • 1
  • 518
  • REVIEW RATING 5/5

We have had out hot tub for about 10 months now. Purchased from the Santa Clara, CA location. The husband wife team there are nice. A couple months ago I noticed some black specks in the water. It turns out to be the material from the headrests flaking off. I haven't spoken with them yet as I keep forgetting but will do that now. Just wanted to give a heads up about the flaking. Other than that... Read more

Was this review helpful? 1 2

  • Jul 29, 2014
  • Beauty Centers and Spas
  • Haldimand, Ontario
  • Tub Leaking
  • 2
  • 2
  • 1167
  • REVIEW RATING 5/5

I love how coastal spa claims they have such a great tub. All great reviews must be written by coastal themselves. Bought this tub for the family, kids and grand kids for christmas. If one thing i like to see is christ striking this company down! You have a great tub for about half a year, then you start having problems that snowball. Paid *** near 20000 for headaches and stress....hmm, I thought... Read more

Was this review helpful? 8 4

  • Jul 14, 2014
  • Beauty Centers and Spas
  • Dallas, Texas
  • Poor Quality Spa
  • 1
  • 1
  • 640
  • REVIEW RATING 5/5

I got a Coast Spa when I bought a house in 2007, it came with the house. The cover was a POS, and so I it replaced with a after market. The replacement was a little better. It started leaking and had to tear a bunch of insulation out to find the leak- it was coming from a fiber optic cable. All of the plastic faces on the jets have come off. Plastic is like egg shell. A motor started leaking and... Read more

Was this review helpful? 2 2

  • Jun 25, 2014
  • Health and Beauty
  • West Islip, New York
  • Faulty Heater
  • 1
  • 1
  • 528
  • REVIEW RATING 5/5

Heat stopped working again this is the 4th time on this!! I've spent thousands upon thousands on repairs . What garbage ! This is our 2nd Circuit board in 7 years!!! The pump, well we are on our 2 or 3th in 7 years, The lights, we did 2 repairs on that !!. The repair guy is nice but it breaks down every year and Now they what $1,800+ tax to fix again !! so NOW the tub is going to the... Read more

Was this review helpful? 5 2
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